Customer Testimonials
Great experience by Nicole and service tech. My SRT8 appears to be working right! Thank you!
Service was as expected. People were friendly
10 out of 10. Nicole was very professional with getting me in and out. Service highly recommended!
I’m currently pregnant with a 3 year old and wanted to trade my small civic for something bigger and I had an amazing experience thanks to Eli he went above and beyond to make sure that I got the best deal, also something that would be great for my kids and still making sure it’s something that i would love. Even tho the process took a while Eli made sure we were comfortable kept great communication & Eli is also great with kids my daughter loved him and if she seen him right now she’d say mommy that’...
Anna and Matt were great! Anna did a great job explaining everything about our warranty. Matt went above for us! We had a lot of needs and he was able to find us a vehicle that meet them all!
Nicole is friendly, helpful, and the service I received far surpassed my expectations. You helped me to understand the problem and walked me through every aspect of the repair. You made me feel comfortable every time I come in and pick up the my car. Thanks for always been there!
Nicole is the best, knowledgeable and very professional and provides the best customer service each time she has been my representative. Thank you Nicole.
Quick, friendly service! They sent text updates and promptly informed me when my vehicle was ready.
Alex, Josh, and Ramon were super helpful and fantastic to work with! Highly recommend!
Brought my jeep in to get the side steps installed. I bought after market steps and they verified they could install with no issues. They did a great job.
Southern Chrysler Dodge Jeep RAM Chesapeake is a great place to have your car serviced; it is conveniently located and the work is relatively fast.
Easy to work with, got expert advice. Honesty is always appreciated. Angela is awesome to work with.
My visit was another great experience at Southern Chrysler at Western Branch. My service adviser, Angela is still the best.
My vehicle required unexpected repairs, a very nice loaner vehicle was provided to enable me to go about my business while my vehicle was fixed. They worked with me to make sure my needs were met
Excellent staff fast scheduling and fast service I recommend for any body will use again
In and Out for a state inspection unusually quick. Much appreciated!
Professional and courteous service.
Davonte and Anna were amazing to work with and made the process so easy and painless
Great service and actually got me done sooner then I expected. Would of been 5 stars but they didn't reset my oil life monitor. If it was a regular oil change spot I wouldn't mind, but being the dealer I thought they would take care of that. Still great service though!
Another great service. It was a quick appointment and a quick turnaround. Thanks Angela for everything.
Always great and fast service. Nicole is the best advisor ever. Always willing to answer questions.
Nicole was very professional and courtesy.
They were timely with the appointment and return of the vehicle with the issue corrected
I don’t know what to say but they did a good job with the service!
Davante, Kris, and Anna were extremely professional, knowledgeable and customer oriented.
Amazing job. They got me in and out real quick. The service representative was very healoful
Nicole is always welcoming, helpful and informative. I look forward to seeing her new nail designs
Another great day of satisfaction from Angela and her team. Thank you for everything and especially the quick turnaround.
Devonte and Anna are chill people knew what i wanted and helped me out
Very quick service (less than an hour for tire rotation/ oil change/ state inspection), had a great experience with the representative.
Always great to deal with the service department at Southern. Work is always done quickly, professionally and at a reasonable price.
Work took a long time. I dropped off at 10 and it wasn't ready until almost 4:30
Kathy was great. Giving me a shuttle ride home and back made a world of difference.
Davonte Corpuz and Anna Bainter were amazing. 5-star customer service, the process was smooth and extremely fast compared to previous car buying experiences. I would absolutely use this team again for future purchases.
Andrew in parts was exceptionally helpful!! Lexi in parts and her supervisor were not very knowledgeable or helpful. They expected me to “go look under my truck” and see what parts I may need! Unbelievable when I was intending to spend over $1000 they could not do their job and look themselves but expected a 66 year old lady to do it for them! Additionally, my husband went to look in the sales area because he is planning to upgrade soon. Not one of the 4 people in that area even said good morning or acknowledged him in any way. He said he ...
Even though you could not fix the water leak you correctly identified the problem. Body work is required and you do not offer that service. So thank you. I found a solution else where. Dr James Richards
Repair work was done in a timely manner and staff was very nice and courteous
I had a great experience purchasing my suv from here. I walked in expecting a ridiculously high interesting rate but they were able to get me a much lower interest rate than expected! Richard was outstanding by getting my into a suv that hit all my needs. Anna was great with breaking down different coverage options avaliable to me. I truly experienced outstanding customer service from everyone here! Thank y'all so much!
David and MJ worked with me non stop to find the right truck. Best thing was, I was never pressured. I got a reasonable trade in that didn’t leave me disappointed. Very pleased with this buying experience. Western Branch and Greenbrier stores are great. BZ
Excellent service! Easy to make an online appointment, got a date/time I wanted and team completed my service same day. Highly recommend!
Always nice when I deal with her. Respectful and handles business. She's definitely one of the best
MJ Houston and Anna were fantastic! The who Southern CDJR team was easy to work with and made it an easy process for me. I will definitely continue to do business with them in the future.
Anna was very kind and helpful! She took the time and answered all my questions and showed me different options! I definitely recommend seeing her and her team!
Anna and John provided exceptional customer service, going above and beyond to ensure my needs were met with professionalism and care. They were both attentive, knowledgeable, and took the time to explain every detail, making the entire experience seamless. Their friendly, positive attitude made me feel valued as a customer, and I truly appreciate their efforts.
Anna and John were fantastic! Knowledgable and very helpful. 🙂
Professional and quick service on my truck. Clear statement of maintenance performed and any needed
Anna and John were great and answered all my questions I had!
My experience here was outstanding! From start to finish, everything went smoothly, and the staff exceeded my expectations in helping me find the ideal car. Anna and John were incredibly informed, attentive, and genuinely focused on ensuring I was satisfied. The honesty and expertise they demonstrated made the entire process stress-free. I’m thrilled with my new car and highly recommend this dealership for anyone seeking top-notch service and amazing options!
Huge thanks to Anna in finance for an amazing car buying experience! From start to finish, Anna showcased impeccable time management and kept everything on track. Her extensive knowledge made the finance process a breeze. What really stood out was Anna’s dedication to being fair and honest. I felt valued and informed throughout the entire journey! Highly recommend.
Anna and John treated me well and were a great team!
Anna and John treated me extremely well and was honestly a great team!!
Once we got pass the confusion with service advisor and speaking with the service manager the service was great. Excellent service. State inspection, tire rotation, oil and filter change, and lift gate module diagnosis was completed in one hour! Thank you. Now, we are waiting for the notification from the service department for the module arrival and the date to install the lift gate module. Dan Roebuck, service manager, is doing an exceptional job.
Very personable, and nice on the phone courteous. Listen to what I had to say. Helped me figure out what was wrong with the car and fixed it for almost exactly what was the estimate. Will definitely recommend this dealership to other people.
Due to our family plans I was able to work with service advisor Angela J to get the work completed by the technician on time. Thank you.
MJ and Dave are the best!!!!!
Service is great, customer service is at its highest, service was recorded of the work done, love it
I had an amazing experience buying a new car. From the moment I started looking online, I was impressed by how quickly and efficiently Davonte and Marley answered my questions. They even sent me photos, a great video, and highlighted each answer with visual proof. I wasn’t planning to buy that day, but with their help, it became a no-brainer. I felt like I was being treated fairly and not taken advantage of. I’d recommend them both any day! I extend my best wishes for your future endeavors.
There were hiccups that began on Thursday, 19 December 24 when I called to get a service appointment. Call center person Raul told me that I could make an appointment for the following day or for Monday, 23 December. I choose following day and he scheduled me for 10:30. Once arriving, there were several customers being assisted. Once I drove in, I was assisted by Angela. She told me the system was not showing I had an appointment, the appointment showing was for our Chevy truck instead. Hiccup #1. She did say she could take me but car would not be ready until end of ...
Easy scheduled appoinment. Good customer service. Clean environment. Excellent service. Will definitely go back on this place.
The service representatives were nice, professional, and the service was done at a timely manner.
GREAT , GREAT , GREAT SERVICE I would definitely return again thank you so much for the service
I had a great experience! The entire process was seamless, and the staff went above and beyond to ensure I found the perfect car. Davonte and Joel was knowledgeable, patient, and truly cared about my needs. The transparency and professionalism here are unmatched. I couldn’t be happier with my new ! Highly recommend this dealership to anyone looking for exceptional service and great .
Most of my Dodge dealership service experiences have been negative. Thus far my experience with your dealership has been positive and I appreciate it. Thank you so much.
Got me in extremely fast despite no prior appointment made. Very satisfied with work performed.
Staff was very courteous and professional. Pricing was upfront…no surprises. I appreciate all of the above mentioned.
Very professional, the staff was very efficient and thorough. The courtesy shuttle was very helpful. Cathy was very nice.
Fine great and quick service
Andrew did a great job as my advisor. He returned all my calls and kept me informed.
Everyone was very helpful and kind. Thank you!
Came into this Southern dealership to sell my vehicle after getting a text message from them after inquiring my vehicle's Kelly Blue book value online. I was told to speak to the general manager Dave Barrett. Dave was absolutely fantastic and made selling my vehicle a fast and easy experience. I would definitely recommend Mr. Barrett to anyone looking to sell their vehicle without the hassle of a private sale. Great Job!!!
Great service department. They found out what was wrong with my jeep and completed the work in a timely manner.
Great Service. The worker were very friendly and helpful to me. Thanks for a great service experience.
Friendly, knowledgeable and professional staff. Selection of vehicles was good and the Southern network of dealerships offers even greater choices.
Very nice and understanding!!!
Very nice people that push to accomidate your needs. Everything is being taken care of.
Angela the service advisor was very polite and helpful and explain many features on my new truck ,I didn't know I had,she knows her job very well
Good experience. Good repair work and customer service. Took longer than expected to get my truck back but the work was done exceptionally well.
Was able to work around my schedule which was very helpful. Everything went as expected, great service.
This is a great service center with very knowledgeable people running the center. Easy to get and appointment.
Had a great experience at the dealership. Viewed one vehicle and expect to return for possible purchase.
John was great
Shane did a great job. Hes awesome. Ask for Shane. Better than the rest of these jack offs
John was great
Very impressed with staffing‘s ability to get the job done. And do it within my schedule
Good coffee in waiting area, friendly staff, the work is performed on a timely manner.
My husband has been wanting to purchase a truck for a long time and the salesman Shane was very helpful and patient.
Nicole is amazing at her job and is super helpful!! Would recommend this place to other people!
Every time I come to the dealership, they staff is always super helpful and always smiling. I love Western Branch dodge!!
The staff from salesman to general manger were all very personable and helpful. The buying process went as smooth as possible and Marley was great from start to finish; highly recommend.
Service advisor was very courteous prompt and informative. Provided estimates along with explanations of what and why needed. Would definitely recommend.