Customer Testimonials

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DealerRater Nov 10, 2023

Everyone was very professional and kind. I didn't have to wait too long for my inspection to be done.

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DealerRater Nov 9, 2023

Thank you, I know took hard pass for the vehicle and Appreciate the help. T

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DealerRater Nov 9, 2023

The service I received was very good. Ty Brown always makes sure I leave as a very happy customer.

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DealerRater Nov 9, 2023

Olivia was very proffeional and handled everything pertaining to my truck in a timely matter

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DealerRater Nov 2, 2023

Everything was awesome no complaints. Everyone was so friendly and helpful. Definitely recommend them to have car serviced

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DealerRater Nov 2, 2023

Great customer service. They made sure to help me with my needs, and ensured we came to an agreeable price!

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DealerRater Nov 2, 2023

No issues. Friendly and respectful. Could use military discount though. The coupons from the site don’t quite work.

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DealerRater Nov 1, 2023

Everything went well everyone was great. Service and timeliness. I was greatly pleased and pressed.

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DealerRater Nov 1, 2023

No comment about the dealership at this point in time. It was my first time with the new ownership.

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DealerRater Oct 31, 2023

Called on a Thursday got me in on a Saturday morning for inspection oil change. and tire rotation was done very early, and was very pleased with the service.

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DealerRater Oct 25, 2023

Always have great service with Liv our service writer. Work accomplished is done right the first time.

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DealerRater Oct 22, 2023

Have been bringing my truck to this dealership for nearly two years and I don't have any complaints. The service is excellent and the staff are awesome. Nicole has mostly helped me when servicing my truck and I've been satisfied with every visit.

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DealerRater Oct 22, 2023

Great Jeep dealership and knowledgeable about service work being performed. I was able to get same day service with being late for my appointment.

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DealerRater Oct 22, 2023

Plenty of inventory. Super friendly staff. Was able to find what I was looking for without issue. O was able to get the suv I wanted with payments I was more than happy with. James Crider is a 10 out of ten along with management and sales staff

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DealerRater Oct 19, 2023

Helped me get my first car with minimal problems! Had great service, and I didn't feel like I was getting scammed.

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DealerRater Aug 31, 2023

The first thing that I have to say,Is Mr.Ty's customer service is the best that I have ever experienced at a dealership.Everytime that I have brought my Jeep there for service,he has went above and beyond to make sure that my visit was the best.

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DealerRater Aug 31, 2023

Great writer (Nicole) who has quick and easy answers. Always pleasant.Shuttle driver is outstanding. He knows about your car and what they are doing. Tech who videos your tire review to you at home is excellent at explaining tire condition. Nice feature. VERY pleased with this service.

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DealerRater Aug 28, 2023

Coming up on my one year anniversary and continue to be impressed. The team is always friendly and responsive. This started from sales to delivery to service.

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DealerRater Aug 24, 2023

Listen to their customer concerns and needs and implement a plan to address them. They try to keep their customers pleased.

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DealerRater Aug 14, 2023

Great service quick and professional service. Assisted by great customer service. Clean service area and waiting area

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DealerRater Aug 11, 2023

Recent service was great. Olivia was the service writer and kept me apprised of the repairs, assisted with the coverage plan for the work and ordered all the parts for a satisfactory repair

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DealerRater Aug 7, 2023

Great Service and Great People. They always put the customer first. It's the only place I will take my Durango.

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Facebook Aug 7, 2023

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Facebook Jul 23, 2023

She did a great job, you so much deserve an accolades on this MRS KIRKLAND TINA . I can't explain myself right now what I received on my wallet was so great and surprising, an amazing huge amount was sent to me by trading with an expert like MRS KIRKLAND TINA. Always do your best, what you plant now you harvest later, I made $9,900 with just little amount of $1000, thanks to MRS KIRKLAND TINA. for making that come through. Please all you have to do is to contact her and be a part of this online investment, Her info.... Email:...

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DealerRater Jul 14, 2023

They found and fixed my problem right away plus I was taken care very well

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DealerRater Jul 10, 2023

Great service department. Got me in and out with no complaints. The service representatives were great.

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DealerRater Jun 27, 2023

Hall service department is prompt and courteous. Liv noticed some additional service needs and took care of them. Highly recommend!

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DealerRater Jun 12, 2023

Outstanding car buying experience. Jeff McLawhorn was professional, friendly, and courteous, and helpful. I got the vehicle I wanted and both Jeff and TJ made the buying process seamless and easy from start to finish. I will definiatly highly recommends both the dealership and sales consultant's to anyone I know looking to buy a new or used vehicle in the future.

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DealerRater Apr 8, 2023

The staff was professional went over every detail with my new keep Haley was great to work with recommend her to everyone I meet

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DealerRater Mar 24, 2023

Haley is honestly the best sales associate I think I have ever had the pleasure of working with. She went absolutely above and beyond to accommodate. The whole car buying process is stressful and in the past I’ve spent days sitting at a desk but with Haley it was absolutely pain free. Thank you for everything. Seriously, you’re the best

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DealerRater Jan 31, 2023

Ty is the best… He is very professional and always willing to help. Please stop by and visit Ty.

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DealerRater Jan 31, 2023

Easy appointment setting. Fast service. Saved me fees by giving me free inspection. Full vehicle inspection report

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DealerRater Jan 18, 2023

Very professional and nice people. Took very good care of me and my vehicle. 5 stars in my book

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DealerRater Dec 31, 2022

Professional, knowledgeable about MOPAR products. Go see him - no pressure, sales here. Explains all features / options available.

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Facebook Dec 16, 2022

I love the patience an care they all have given me from the sales rep / managers Jeffrey & Charles and the Service department April...Thank you all very much you are appreciated

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DealerRater Dec 3, 2022

I scheduled an oil change, service was quick and the tires were rotated as well. I was in and out within an hour.

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DealerRater Nov 16, 2022

I have an awesome experience every time I take my truck to Hall, Nicole in the service department is awesome!

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DealerRater Nov 16, 2022

The salesman and staff were very knowledgable of the product, were very helpful in helping me make the decision to buy a new truck

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DealerRater Nov 15, 2022

Nice friendly staff my Advisor Ty kept me up to speed with my vehicle. Courtesy shuttle staff is pretty awesome as well

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DealerRater Oct 13, 2022

Great customer service. Vehicle completed on time. Personnel were friendly and courteous. Shuttle service was outstanding

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DealerRater Oct 11, 2022

Not bad at all making an appointment is easy I enjoy the free state inspections.

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DealerRater Sep 30, 2022

Very friendly and proffessional customer service, scheduling an appointment was quick and service was completed when stated.

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DealerRater Sep 29, 2022

Always easy in and out for service. Nice clean operation each time we have been there

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DealerRater Sep 29, 2022

Friendly service people and service completed quickly.. Nice clean waiting area. Shuttle service was friendly.

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DealerRater Sep 29, 2022

Outstanding customer service from MJ would recommend her to anyone who needs help with a short notice emergency

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DealerRater Sep 28, 2022

What a Great Experience! I came in with car troubles & had anxiety about how much it was going to cost to fix it. I was apprehensive about going to the dealer for repairs, but when I arrived I was greeted with a smile. MJ was kind, knowledgeable and attentive. She reassured me that I was in good hands and kept me informed during the whole process; once they figured what repairs I needed, she helped my apply for a flexible monthly payment plan that made my unexpected repairs affordable. They got my car back up and running in no ...

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DealerRater Sep 24, 2022

They hqve u in and out short of waiting time.Servicr is great and nice.Keep up the good service....

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Facebook Sep 23, 2022

I have bought two cars from here. Excellent service!

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DealerRater Sep 22, 2022

Great service! Speedy repairs! April was courteous and got my vehicle in and out in a timely manner

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DealerRater Sep 22, 2022

Ty has always been a joy and been great. To work with big shout out to him and his team

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DealerRater Sep 16, 2022

My service advisor MJ was terrific, she was patient, kind and had a high acumen for customer service!

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DealerRater Sep 13, 2022

I went in to get a shaker challenger and I was able to order one. The big surprise was when Stevie called me 3 weeks later and he found me a Hellcat in the discontinued color I really wanted. He worked for 3 hours to put together a deal that allowed me to drive it home that day. Super service from him, best service I have ever had at a dealership. 5 stars +.

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DealerRater Sep 5, 2022

Stevie was wonderful!! I had been shopping online for months when I saw the Jeep online. Called and was driving off with my new Jeep in just a couple of hours. He even made sure I got a detailing even though the Jeep was immaculate when I test drove it. Great experience!

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DealerRater Aug 30, 2022

Very friendly and helpful. It did not take long for work to be done. Ty was wonderful and understanding.

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Facebook Aug 29, 2022

I purchased a 2022 Jeep Compass Limitedfrom Hall's in December. I absolutely love It. The folks at Hall's were fantastic. Even now with any service I may need. I got in the next day! Customer service is top of the line!! Just wanted to tell you all, THANK YOU FOR ALL YOU DO for me. Jayne Byrd

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DealerRater Aug 28, 2022

We had an amazing time looking for a car for our 18 year old. We had a limited budget and Stevie was able to find us the perfect NEW vehicle we all love! It is safe, affordable, stylish and plenty of other awesome features BUT what made it the best- Stevie. Stevie was patient, informative, respectful and extremely knowledgeable. We plan to buy all of our cars from Stevie and Hall. Can’t say enough good things.

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DealerRater Aug 26, 2022

The people were curteious. They met every expectation of mine from the time of my arrival until the completion of my Jeep's inspection.

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DealerRater Aug 22, 2022

I was super impressed with the service I received from April! She was fast, fair & answered all of my questions. I will be coming back to her for anything I need!

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Facebook Aug 22, 2022

Such an easy process and very kind sales people. Would definitely recommend purchasing here!

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Facebook Aug 22, 2022

I’ve bought numerous vehicles from the sales side and received very professional service.

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Facebook Aug 22, 2022

They provide great service!

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DealerRater Aug 21, 2022

I took my car in for a service with an appointment. It needed to be diagnosed for a problem I was having. They recommended leaving it. I was a little leery since I had problems with a different dealer not working on my vehicle for 4 days, they completed it in 2 days. Service staff was exceptional. Ty kept me in the loop easily through text messaging. The other dealer did not even call me once. Thank you for the experience.

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DealerRater Aug 21, 2022

I love my Charger !!! Hall took great care of me. I recommend John Holland and Sales . He went above and beyond to help me get exactly what i wanted .

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DealerRater Aug 18, 2022

Very good service. Customer Service Rep MJ was super and very knowledgeable. High quality service

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DealerRater Aug 16, 2022

Just bought a beautiful 2022 Jeep Compass from Hall. Madison was amazing. She answered every question and helped make my car buying process so much easier than it’s ever been before. Thank you!

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DealerRater Aug 15, 2022

Very professional and customer focused! I would highly recommend them for all of your automobile needs.

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DealerRater Aug 15, 2022

Had a great experience with the exception of an issue with the back window on my Jeep. Salesman was supposed to call me back after he talk to his manager but I still have not heard from him.

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DealerRater Aug 15, 2022

Great dealership! Friendly staff who really want to help find the right vehicle for you. Everyone we encountered-from the manager, to sales, to finance-the process was seamless. Thank you, Hall CDJR-Chesapeake!

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DealerRater Aug 14, 2022

Had an amazing experience working with John Holland at Hall Dodge in Chesapeake. Would 1000% recommend to any car buyers.

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DealerRater Aug 12, 2022

Excellent to work with good sales person and sales manager Charlie good team. Great guys!

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DealerRater Aug 11, 2022

AWESOME TO WORK WITH LOOK FORWARD TO DOING BUSINESS AGAIN WITH STEVIE IN THE FUTURE

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DealerRater Jul 20, 2022

Was very friendly and worked with my wife and I on finding the right Jeep Grand Cherokee L that we wanted, especially during the current environment where they are hard to come by with the right features. Almost took a star off because he's not a Bills fan but i'll let it slide.

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DealerRater Jun 29, 2022

Macy helped me back in Oct of 2021 get my 21 Challenger. She made the process go fast and smooth.

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DealerRater May 6, 2022

Dealer ship was amazing. Everyone was so helpful. My salesman Marcus went above and beyond for me and make the experience stress free and so easy!!!!

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DealerRater Mar 19, 2022

Org., there was an issue., but the General Manager Paul made it right and I highly recommend “Stevie” in Sales he’s totally awesome!!!! Everyone was so nice from front to back and thank you to James in finance too! Happy New Jeep Owner 👍

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DealerRater Feb 27, 2022

Purchased a 2020 Camry recently and I cant so how much TJ made this the most unstressful process. Best customer service I have ever had. Wonderful communication and was able to have all financing and paperwork done before driving over an hour to this location. Was the easiest car buying experience by far. THANKS AGAIN

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DealerRater Jan 28, 2022

Great service, good communication and the car was ready when promised. Highly recommend using the service department whenever the need arises.

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DealerRater Jan 7, 2022

Everyone is very nice and helpful to me. And I love it and I will keep coming back to see them

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DealerRater Dec 8, 2021

Fast and patient! Purchased a 7 series within a hour of arriving. Very knowledgeable about the process and cars. Really appreciate him for taking his time with us.

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DealerRater Dec 5, 2021

Have visited dealership 3 times for various reasons in the past year and have received excellent service every time

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DealerRater Dec 1, 2021

My service writer Nicole was awesome! Very professional and Courteous. She had answers for all my questions it was a perfect experience

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DealerRater Nov 30, 2021

Malon Augustave was knowledgeable, professional and a true joy to work with. There wasn't a question I had which he could not answer. Not only did he tell me the answers to my question about my Jeep Grand Cherokee L, He showed me the answer on the vehicle itself. I've already recommended him to my parents. Hands Down the best Car Buying experience I've had. He is my new Salesman!!

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DealerRater Nov 30, 2021

Highly recommend James Kanady!! He was super helpful and made sure he did everything he could to fix my car! Definitely will be returning to him for anything else!

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DealerRater Nov 12, 2021

James got me in and out. Great service. Called to confirm services needed. Called when complete.

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DealerRater Nov 11, 2021

I have always had excellent service with TY Brown and Nicole Bandera! thank you bunches

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DealerRater Nov 10, 2021

Everyone was very pleasant and made sure that I was taking care of. Thank you very much!

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DealerRater Nov 9, 2021

Fast and easy check in and check out. Love the new facility and after visit summary.

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DealerRater Nov 6, 2021

It has always been a pleasure doing business with everyone at Hall Chrysler Dodge Jeep Ram Chesapeake. Although I live in Newport News, that's why I always return there for my vehicle service.

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DealerRater Oct 31, 2021

I have brought several vehicles in for service repairs at this location. Each time, they have been very professional and have repaired the vehicles on time. Repairs were excellent and I have not had any issues.

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DealerRater Oct 30, 2021

Every time I have been to the dealership I have been treated very well. I have been offered great deals. Everyone is very friendly & helpful

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DealerRater Oct 28, 2021

The staff really cares about their customers. Even when customers like me are irritated about things we do not understand, the staff remain professional. Great customer service!

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DealerRater Oct 28, 2021

The service department was awesome. Nancy couldn’t have been more helpful and courteous. She was very quick and knowledgeable with any and all of my questions. Even when I needed access to my vehicle after it was in the shop, she was more than understanding and even helped look for my misplaced item. In a world where customer service seems to be nonexistent everywhere else you guys were absolutely amazing! Not to mention the actual work done to the vehicle was done much more quickly than I anticipated. Thank you so, so much!

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DealerRater Oct 25, 2021

Able to get an appointment that fit my schedule and the dealership got my hero fixed in jiffy.

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DealerRater Oct 22, 2021

I live in Newport News, but I come all this way to this dealership because everyone that I have come in contact with with like James and Monica who shows politeness and have you just standing around wondering what is going on. I have been coming to this dealership since the time it was just tent. As matter of fact, it has been a pleasure doing business with everyone there.

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DealerRater Oct 22, 2021

They were very accommodating. Originally I was told it would take at least 48-72 to look at my car however they were able to look at my car the same say and return it the next morning. Ty was very helpful and courteous.

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DealerRater Oct 21, 2021

My service was professional, efficient, courteous and timely. I came in for an inspection and it met the 30 minute expectation.

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Facebook Jul 31, 2021

This review has a HAPPY ENDING we are a family of 4 with a van. we cannot go without our van for more than a couple days. they told us we couldn't get a loaner car until the issue with the van was diagnosed. the problem was it was taking them 4 or more days to diagnose. and then the 1st time they couldn't diagnose so they just did an update and it didn't fix the problem. attempt 2 I had an appt on a fri for the diagnostic and for an oil change. Saturday rolls around and they tell ...

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Facebook Jun 26, 2021

Fastest service! Friendly staff

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Facebook Jun 4, 2021

Great customer service. Everyone was helpful from the receptionist, sales staff, and accounts.

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Facebook Apr 27, 2021

Customer satisfaction is important to this business.


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