Customer Testimonials
Everyone was very professional and kind. I didn't have to wait too long for my inspection to be done.
Thank you, I know took hard pass for the vehicle and Appreciate the help. T
The service I received was very good. Ty Brown always makes sure I leave as a very happy customer.
Olivia was very proffeional and handled everything pertaining to my truck in a timely matter
Everything was awesome no complaints. Everyone was so friendly and helpful. Definitely recommend them to have car serviced
Great customer service. They made sure to help me with my needs, and ensured we came to an agreeable price!
No issues. Friendly and respectful. Could use military discount though. The coupons from the site don’t quite work.
Everything went well everyone was great. Service and timeliness. I was greatly pleased and pressed.
No comment about the dealership at this point in time. It was my first time with the new ownership.
Called on a Thursday got me in on a Saturday morning for inspection oil change. and tire rotation was done very early, and was very pleased with the service.
Always have great service with Liv our service writer. Work accomplished is done right the first time.
Have been bringing my truck to this dealership for nearly two years and I don't have any complaints. The service is excellent and the staff are awesome. Nicole has mostly helped me when servicing my truck and I've been satisfied with every visit.
Great Jeep dealership and knowledgeable about service work being performed. I was able to get same day service with being late for my appointment.
Plenty of inventory. Super friendly staff. Was able to find what I was looking for without issue. O was able to get the suv I wanted with payments I was more than happy with. James Crider is a 10 out of ten along with management and sales staff
Helped me get my first car with minimal problems! Had great service, and I didn't feel like I was getting scammed.
The first thing that I have to say,Is Mr.Ty's customer service is the best that I have ever experienced at a dealership.Everytime that I have brought my Jeep there for service,he has went above and beyond to make sure that my visit was the best.
Great writer (Nicole) who has quick and easy answers. Always pleasant.Shuttle driver is outstanding. He knows about your car and what they are doing. Tech who videos your tire review to you at home is excellent at explaining tire condition. Nice feature. VERY pleased with this service.
Coming up on my one year anniversary and continue to be impressed. The team is always friendly and responsive. This started from sales to delivery to service.
Listen to their customer concerns and needs and implement a plan to address them. They try to keep their customers pleased.
Great service quick and professional service. Assisted by great customer service. Clean service area and waiting area
Recent service was great. Olivia was the service writer and kept me apprised of the repairs, assisted with the coverage plan for the work and ordered all the parts for a satisfactory repair
Great Service and Great People. They always put the customer first. It's the only place I will take my Durango.
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They found and fixed my problem right away plus I was taken care very well
Great service department. Got me in and out with no complaints. The service representatives were great.
Hall service department is prompt and courteous. Liv noticed some additional service needs and took care of them. Highly recommend!
Outstanding car buying experience. Jeff McLawhorn was professional, friendly, and courteous, and helpful. I got the vehicle I wanted and both Jeff and TJ made the buying process seamless and easy from start to finish. I will definiatly highly recommends both the dealership and sales consultant's to anyone I know looking to buy a new or used vehicle in the future.
The staff was professional went over every detail with my new keep Haley was great to work with recommend her to everyone I meet
Haley is honestly the best sales associate I think I have ever had the pleasure of working with. She went absolutely above and beyond to accommodate. The whole car buying process is stressful and in the past I’ve spent days sitting at a desk but with Haley it was absolutely pain free. Thank you for everything. Seriously, you’re the best
Ty is the best… He is very professional and always willing to help. Please stop by and visit Ty.
Easy appointment setting. Fast service. Saved me fees by giving me free inspection. Full vehicle inspection report
Very professional and nice people. Took very good care of me and my vehicle. 5 stars in my book
Professional, knowledgeable about MOPAR products. Go see him - no pressure, sales here. Explains all features / options available.
I love the patience an care they all have given me from the sales rep / managers Jeffrey & Charles and the Service department April...Thank you all very much you are appreciated
I scheduled an oil change, service was quick and the tires were rotated as well. I was in and out within an hour.
I have an awesome experience every time I take my truck to Hall, Nicole in the service department is awesome!
The salesman and staff were very knowledgable of the product, were very helpful in helping me make the decision to buy a new truck
Nice friendly staff my Advisor Ty kept me up to speed with my vehicle. Courtesy shuttle staff is pretty awesome as well
Great customer service. Vehicle completed on time. Personnel were friendly and courteous. Shuttle service was outstanding
Not bad at all making an appointment is easy I enjoy the free state inspections.
Very friendly and proffessional customer service, scheduling an appointment was quick and service was completed when stated.
Always easy in and out for service. Nice clean operation each time we have been there
Friendly service people and service completed quickly.. Nice clean waiting area. Shuttle service was friendly.
Outstanding customer service from MJ would recommend her to anyone who needs help with a short notice emergency
What a Great Experience! I came in with car troubles & had anxiety about how much it was going to cost to fix it. I was apprehensive about going to the dealer for repairs, but when I arrived I was greeted with a smile. MJ was kind, knowledgeable and attentive. She reassured me that I was in good hands and kept me informed during the whole process; once they figured what repairs I needed, she helped my apply for a flexible monthly payment plan that made my unexpected repairs affordable. They got my car back up and running in no ...
They hqve u in and out short of waiting time.Servicr is great and nice.Keep up the good service....
I have bought two cars from here. Excellent service!
Great service! Speedy repairs! April was courteous and got my vehicle in and out in a timely manner
Ty has always been a joy and been great. To work with big shout out to him and his team
My service advisor MJ was terrific, she was patient, kind and had a high acumen for customer service!
I went in to get a shaker challenger and I was able to order one. The big surprise was when Stevie called me 3 weeks later and he found me a Hellcat in the discontinued color I really wanted. He worked for 3 hours to put together a deal that allowed me to drive it home that day. Super service from him, best service I have ever had at a dealership. 5 stars +.
Stevie was wonderful!! I had been shopping online for months when I saw the Jeep online. Called and was driving off with my new Jeep in just a couple of hours. He even made sure I got a detailing even though the Jeep was immaculate when I test drove it. Great experience!
Very friendly and helpful. It did not take long for work to be done. Ty was wonderful and understanding.
I purchased a 2022 Jeep Compass Limitedfrom Hall's in December. I absolutely love It. The folks at Hall's were fantastic. Even now with any service I may need. I got in the next day! Customer service is top of the line!! Just wanted to tell you all, THANK YOU FOR ALL YOU DO for me. Jayne Byrd
We had an amazing time looking for a car for our 18 year old. We had a limited budget and Stevie was able to find us the perfect NEW vehicle we all love! It is safe, affordable, stylish and plenty of other awesome features BUT what made it the best- Stevie. Stevie was patient, informative, respectful and extremely knowledgeable. We plan to buy all of our cars from Stevie and Hall. Can’t say enough good things.
The people were curteious. They met every expectation of mine from the time of my arrival until the completion of my Jeep's inspection.
I was super impressed with the service I received from April! She was fast, fair & answered all of my questions. I will be coming back to her for anything I need!
Such an easy process and very kind sales people. Would definitely recommend purchasing here!
I’ve bought numerous vehicles from the sales side and received very professional service.
They provide great service!
I took my car in for a service with an appointment. It needed to be diagnosed for a problem I was having. They recommended leaving it. I was a little leery since I had problems with a different dealer not working on my vehicle for 4 days, they completed it in 2 days. Service staff was exceptional. Ty kept me in the loop easily through text messaging. The other dealer did not even call me once. Thank you for the experience.
I love my Charger !!! Hall took great care of me. I recommend John Holland and Sales . He went above and beyond to help me get exactly what i wanted .
Very good service. Customer Service Rep MJ was super and very knowledgeable. High quality service
Just bought a beautiful 2022 Jeep Compass from Hall. Madison was amazing. She answered every question and helped make my car buying process so much easier than it’s ever been before. Thank you!
Very professional and customer focused! I would highly recommend them for all of your automobile needs.
Had a great experience with the exception of an issue with the back window on my Jeep. Salesman was supposed to call me back after he talk to his manager but I still have not heard from him.
Great dealership! Friendly staff who really want to help find the right vehicle for you. Everyone we encountered-from the manager, to sales, to finance-the process was seamless. Thank you, Hall CDJR-Chesapeake!
Had an amazing experience working with John Holland at Hall Dodge in Chesapeake. Would 1000% recommend to any car buyers.
Excellent to work with good sales person and sales manager Charlie good team. Great guys!
AWESOME TO WORK WITH LOOK FORWARD TO DOING BUSINESS AGAIN WITH STEVIE IN THE FUTURE
Was very friendly and worked with my wife and I on finding the right Jeep Grand Cherokee L that we wanted, especially during the current environment where they are hard to come by with the right features. Almost took a star off because he's not a Bills fan but i'll let it slide.
Macy helped me back in Oct of 2021 get my 21 Challenger. She made the process go fast and smooth.
Dealer ship was amazing. Everyone was so helpful. My salesman Marcus went above and beyond for me and make the experience stress free and so easy!!!!
Org., there was an issue., but the General Manager Paul made it right and I highly recommend “Stevie” in Sales he’s totally awesome!!!! Everyone was so nice from front to back and thank you to James in finance too! Happy New Jeep Owner 👍
Purchased a 2020 Camry recently and I cant so how much TJ made this the most unstressful process. Best customer service I have ever had. Wonderful communication and was able to have all financing and paperwork done before driving over an hour to this location. Was the easiest car buying experience by far. THANKS AGAIN
Great service, good communication and the car was ready when promised. Highly recommend using the service department whenever the need arises.
Everyone is very nice and helpful to me. And I love it and I will keep coming back to see them
Fast and patient! Purchased a 7 series within a hour of arriving. Very knowledgeable about the process and cars. Really appreciate him for taking his time with us.
Have visited dealership 3 times for various reasons in the past year and have received excellent service every time
My service writer Nicole was awesome! Very professional and Courteous. She had answers for all my questions it was a perfect experience
Malon Augustave was knowledgeable, professional and a true joy to work with. There wasn't a question I had which he could not answer. Not only did he tell me the answers to my question about my Jeep Grand Cherokee L, He showed me the answer on the vehicle itself. I've already recommended him to my parents. Hands Down the best Car Buying experience I've had. He is my new Salesman!!
Highly recommend James Kanady!! He was super helpful and made sure he did everything he could to fix my car! Definitely will be returning to him for anything else!
James got me in and out. Great service. Called to confirm services needed. Called when complete.
I have always had excellent service with TY Brown and Nicole Bandera! thank you bunches
Everyone was very pleasant and made sure that I was taking care of. Thank you very much!
Fast and easy check in and check out. Love the new facility and after visit summary.
It has always been a pleasure doing business with everyone at Hall Chrysler Dodge Jeep Ram Chesapeake. Although I live in Newport News, that's why I always return there for my vehicle service.
I have brought several vehicles in for service repairs at this location. Each time, they have been very professional and have repaired the vehicles on time. Repairs were excellent and I have not had any issues.
Every time I have been to the dealership I have been treated very well. I have been offered great deals. Everyone is very friendly & helpful
The staff really cares about their customers. Even when customers like me are irritated about things we do not understand, the staff remain professional. Great customer service!
The service department was awesome. Nancy couldn’t have been more helpful and courteous. She was very quick and knowledgeable with any and all of my questions. Even when I needed access to my vehicle after it was in the shop, she was more than understanding and even helped look for my misplaced item. In a world where customer service seems to be nonexistent everywhere else you guys were absolutely amazing! Not to mention the actual work done to the vehicle was done much more quickly than I anticipated. Thank you so, so much!
Able to get an appointment that fit my schedule and the dealership got my hero fixed in jiffy.
I live in Newport News, but I come all this way to this dealership because everyone that I have come in contact with with like James and Monica who shows politeness and have you just standing around wondering what is going on. I have been coming to this dealership since the time it was just tent. As matter of fact, it has been a pleasure doing business with everyone there.
They were very accommodating. Originally I was told it would take at least 48-72 to look at my car however they were able to look at my car the same say and return it the next morning. Ty was very helpful and courteous.
My service was professional, efficient, courteous and timely. I came in for an inspection and it met the 30 minute expectation.
This review has a HAPPY ENDING we are a family of 4 with a van. we cannot go without our van for more than a couple days. they told us we couldn't get a loaner car until the issue with the van was diagnosed. the problem was it was taking them 4 or more days to diagnose. and then the 1st time they couldn't diagnose so they just did an update and it didn't fix the problem. attempt 2 I had an appt on a fri for the diagnostic and for an oil change. Saturday rolls around and they tell ...
Fastest service! Friendly staff
Great customer service. Everyone was helpful from the receptionist, sales staff, and accounts.
Customer satisfaction is important to this business.