Customer Testimonials
Service associate was friendly and attentive. The work was completed quickly with attention to detail. Great experience.
Outstanding customer service with A1 vehicle service!
It was cool and it was definitely clean. Would recommend to anyone any day foreal
was very helpful with my problem went to dealership on Miltary hwy for oil change last month April 21 this week noticed oil on drivewaybchecked dip stick was below low . took car to western branch dealer found out drain plug loose bad problem.left message friday with Alex or Mike nothing
i received nothing but professionalism and amazing turnaround on an e fine replacement. Zach was able to locate what was needed and get me back in the road again. My car has never performed as it does now. Top notch team!!
Service advisors are friendly and courteous however communication between whatever call center they use and the dealership needs A LOT of work. Also the techs need to be more mindful of their work. I took my vehicle in for an airbag recall and headlight replacement and the next day the panels covering the side airbags they replaced literally fell off while i was driving. I took it back the next day and they made it right by fixing it on the spot. The day after that, i opened my hood to check my air filter and i noticed that one ... Read More DealerRater - May 18, 2025
Dave is an awesome manager as well as my salesman Davonte. Both of them treated me with respect and got me a great deal on a Jeep Wrangler Sport. Everyone at the dealership were polite and friendly. I would definitely recommend Southern Jeep in Chesapeake at the Western Branch location. Thanks for the great experience.
I had a great experience at Southern Jeep in Chesapeake Western Branch location. Thanks to Dave the manager and Davonte my salesman and everyone involved in my purchase of a 2025 Jeep Wrangler Sport.
The service department was very accommodating and very experienced. My repair was done in a timely manner Christy my service advisor found warranty I didn't know I had and the manufacturer to cover the repair on my 2021 Jeep Cherokee
John,Josh, and Matt are great!!!
Everyone was very friendly, helpful, and had great communication to get us what we needed. I would recommend them.
Poor customer service has been consistent for the many years I've used this dealership.
Very professional and friendly. Answered all my questions thoroughly and was efficient in helping me to understand
Very professional, fast service. Was able to get the appointment date and time that worked for me.
Every time I have been there with both my vehicles it feels like I am being spoiled. Everybody is wicked helpful even when you can see they are extremely busy. Thanks. Bought my last two cars there and will buy my next two.
The experience was so positive. Hunter was so incredibly helpful. He made the purchasing easy and seamless. The young lady that handled the financing was very thorough. We also had a great experience with the service department!
Heather, Dave and Sharonda were fantastic!! What a great experience!
Very good. Thank you Kristen in the service Dept was great. She got my repair in on time
Excellent Service. Very easy to work with and super transparent. I will definitely recommend to friends and family.
We appreciated the great service and how quickly they got us in for an inspection. Plus they found two recalls and got them fixed during the same visit!
My salesperson was Megan Houston and I can't tell you enough how informative, thoreau, and personable she was during the whole process. I actually enjoyed sitting and talking with her, the general manager, and the finance individual. The whole process from the time I pulled in to the time I pulled out with the new vehicle was roughly 45 minutes. I got a brand new black Jeep gladiator, knowing black shows everything. When I received the vehicle, it was in perfect and pristine condition. I can't even get out of the supermarket that easily. If you are looking for ... Read More Google - May 8, 2025
Very helpful. Vehicle was serviced in a quick and timely fashion. 5 star service, not one negative thing to say.
Mike was really great! Got my truck back in excellent condition and on time. Will be back if he his there.
The service was okay but the wait was excessive. I would prefer not to have to wait close to two hours for an oil change. I schedule appointments with the thought that I can be in and out since I have an appointment, but that has not been the case the last three visits. The waiting room is nice and clean and quiet. All of the associates have good customer service, it’s just that the wait is way too long. I like this location because it is closer to me than the location on Military Hwy.
Seamless process. Very short wait time. Looking forward to my next visit. Nicole is the best!
Easy and Effortless very personable. No much more to say, I had a really pleasant Service Experience
Great customer service awesome staff I will definitely visit again for any future needs or repairs
Service was good. A little slow on the oil change. 2.5 hours and I had an appointment.
MJ, Sharonda and John were excellent! Very helpful and knowledgeable!
I'm supposed to have free oil changes, after receiving my first one I was handed an invoice for over a thousand dollars for an engine air filter, cabin air filter, brake fluid and differential fluid, I was told I couldn't get my free oil changes done anymore unless they do all that work, which is insane, the filters and fluids would probably only cost around 60 bucks if I went and got it myself. The dealership should have taken care of all these things before selling the vehicle.
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Friendly staff, nice facilities!
Professional staff offered numerous that allowed us to schedule appointment . Appointment done time. Plan to return for service.
They were very professional and very easy to work with. Doing business with them is very easy.
Marley and Anna were wonderful along with Josh. Marley was patient with us while we jumped many hoops to getting out 2018 Chevy. I highly appreciate him and despite his age the reliability on his was phenomenal. I have dealt with many dealerships and usually end up with late-aged men and he appeared to have similar skills and anything he lacked was replaced with determination. Thank you Southern for being so welcoming and happy!
Anna Bainter was the best 💪🫡
ANNA, JEFF, JOHN was very helpful and I had a great costume service here!
The staff at Southern Chrysler was helpful and hospitable. I was checked in right away and called immediately upon my vehicle being finished.
Good service I was in and out on a Saturday afternoon, Will definitely be back again.
Good service and great personnel working as service reps. It was a pleasure working wirh all of them.
Very pleased with the service in a professional and timely manner , Will be scheduledin for my other vehicle's as well .
It’s a nice and friendly environment. They took care of my vehicle and it was a seamless experience.
I’ve never had an issue with this dealership when it comes to the care of my Jeep. Clean place, friendly staff, and nice location.
Excellent service excellent employee they were very friendly and helpful kind and considered and they also kept me informed with everything that was going on with my Jeep
Very helpful and fast Kept me updated and gave lots of details about my car
Very friendly & courteous. Easy to work with. I feel we made a connection. This applies to both MJ Houston Anna.
Outstanding team. Very professional, courteous, knowledgeable staff.
Difficult to get appt and prices are high. Too long to complete service after waiting for part.
I have established a great relationship with with Angela and I trust her implicitly with all three of my vehicles
.This was a very Friendly and courteous group I will continue to come there for service when needed thank you so much for all you done for me and for your help and courteous and respect for me and my family thank you.
Service was great!! The staff is wonderful and always go above & beyond to accommodate their customers.
It's always a pleasure doing pleasure with Ms Angela. She is always asking about my other vehicles and make sure that I am aware when they are due for service.
Davante was pleasant to work with and always had a smile and laugh on his face. From the time I called to inquire about a used SUV listing and he answered the phone to the time he personally delivered my car to the driveway, he was always professional, timely, and extremely communicative throughout the entire process. Refreshing to see a young man who seemed to truly enjoy his work and treated the customer extremely well…it made the process entirely enjoyable and painless. Thanks Davante!
Service area was clean and professional looking. Service advisor was friendly and knowledgeable. Will be my service location of choice moving forward
Got an oil change.
Kris Platon and Robb are top notch
Everything went well Services was fasr and I was well informed all the way through the process and I was very pleased with the results Thanks again for the service
Was great He was very courteous Will return next year Bye for now Good bye
Excellent! Nicole went above and beyond and in calling my warranty company multiple times! She's awesome!
The service was very good the staff was very friendly and knowledgeable they answered all of my questions and i felt they were very professional Types of oil i can't and can use if you do it your self
Overall great experience! Chris took great care of me when it came down to financing. Eli Boyles my sales rep, was extremely knowledgeable about the vehicle. I was impressed on how excited he was about the knowing all the Features. I’m extremely happy with the customer service that I received .
My husband & I had an amazing experience purchasing our vehicle! Thank you so much!
Great experience very friendly, fast and accurate. No complaints
***UPDATE***
Almost immediately after I submitted my previous review the general manager called me directly and humbly apologized for my experience and asked me to bring my vehicle back and allow them to correct my experience. They provided a complimentary diagnostic of my vehicle and performed my oil change professionally. I was reassured that while the call center implementation is worked out the team over at Southern are committed to providing the best service possible. I value that and would like to Thank them for responding the way they did. Satisfied!!!
VERY UNPROFESSIONAL EXPERIENCE!!! I called the service department to ... Read More Google - Apr 16, 2025
Very good customer service. Truck was ready quicker than promised. Video review added to the experience.
Good experience every time I come into the dealership for various services and routine maintenance.
They met me coming out of my truck they answered my question and were very professional and knowledgeable
Hunter and Anna did a fine job taking care of us. The truck we wanted was so high demand, it was initially missing - because Hunter had to find it in the shop getting maintenance! They pulled it down off the lift so we could inspect it and kick the tires (so to speak). Great support for a Monday night purchase!
Relaxing. Love the video of the inspection and always enjoy the hot chocolate I will always choose southern for work on my RAM
Very good customer service. Explained everything to me so that the process went smoothly and quick.
Great service and communication. Very professional and explained everything to me to make sure the process went smoothly.
Great Service. MJ was a pleasure to work with.
We cannot say enough about this wonderful dealership. All we came in contact with were more than helpful. David Barrett, Jeff Mclawhorn, and Anna Bainter were over-the-top helpful. We highly recommend them to all. Driving 3 hours to this dealership was well worth the drive. Thank you, Southern Auto Group!
I’ve been here twice with scheduled appointments for oil changes. The first time was in August 2024 (don’t remember who my advisor was), and it wasn’t the greatest experience. I had reserved a loaner when I made the appointment & of course when I showed up there was no loaner available. They offered for the valet to bring me home instead & for some reason I ended up waiting over an hour before the valet was able to bring me home. I was told the oil change would take two hours total & they would notify me as ... Read More DealerRater - Apr 12, 2025
Too my car for inspection n everyone was professional During the time I was there they got my car in out I like that!'
The dealership was able to get my vehicle in and done in a timely manner. Andrew was outstanding.
Was not informed of information up front. New Vehicle is back to driving the same less than 3 months after service “suggestions”
I was disappointed in the service before this oil change. The last time I was missing my air caps and something was spilled on my bumper which stained it. This time was a much better experience.
Everyone was so helpful and kind to my needs. I appreciate them all. I also was able to witness the team / friendly work environment.
First thing is I wonder what the purpose of scheduling an appointment when they’re just going to look at your vehicle when they’re ready. I dropped my car off Saturday 3/29 with a scheduled appointment of 11:30am. When I arrived to drop my car off, I was told that they may not get to look at my car until Tuesday 4/1! Again, what was the purpose of scheduling an appointment for Saturday just to say its not getting looked at the same day. I understand that they may not repair it the same day due to parts or tech availability ... Read More DealerRater - Apr 7, 2025
Easy recall experience. Simple drop off and they performed the repair quickly and had the truck back to me next day. Nicole was great!
Excellent service of course. Great knowledge about vehicle. I will definitely purchase another vehicle from Mr. Corpuz Anna Bainter is finance department is a joy to work with as well. Thanks again!
I received excellent customer service and appreciate Ms. Cathy for the exceptional courtesy car service. That was a true value add to me. Also, thanks to Mike Anderson for the follow ups.
Excellent, convenient. Online appointment setting was easy. Dealership offers free coffee, water and has nearby eateries.
Yesterday I came in and purchased a 2024 grand Cherokee limited and everyone was phenomenal. Marley gave me the full run down and helped me with the test drive. John also was amazing with the financial portion. The truck came super clean. I absolutely love it! Thank you everyone!